Return and Refund Policy

Return and Refund Policy .

You are always welcome to return or exchange the products purchased at  Coolmarlin.com. You have 20 days to decide if an item is right for you. The items must be  returned to the Cool Marlin Company address in proper condition and in  manufacturer’s packaging unless returned as faulty or damaged 

How to Return a Purchased Item for Replacement. 

Repackage the item in the original packaging, if possible. Take your parcel to any Post Office and obtain proof of postage for the  tracking number – this will speed up the process and will legitimize that your  parcel is on its way back to us.

 The address for returns is:  113 SW Wind Circle, Port Saint Lucie, FL 34953. The shipping cost for the returned items is paid by you. We will compensate  the shipping charges in case of returning damaged, faulty, or incorrect items 

Returning a Damaged or Faulty Item 

We are sorry that you received a damaged or faulty item. Please return this item to us as soon as possible so that we could process the  refund. If you’re unable to return the item, please contact our Customer care  service at info@coolmarlin.com. Please be reminded that all items are thoroughly inspected on return. 

Returning an Incorrect Item 

If one of the items you received isn't what you ordered, please send it back  to us, and once inspected, we'll refund you as soon as it's arrived back at our  warehouse 

What Happens Next 

A returned item will be inspected upon arrival. If the condition an item has been returned in is inappropriate (e.g. tags  have been removed or there are signs of wear) and we’re unable to put it  back into stock, we may not be able to accept your return and we may  have to send it back to you. If the condition of a returned item is appropriate, you will receive  compensation within 10 business days depending on the payment  method you used for purchasing the returned item. If you paid by credit/debit card, we will refund the balance of your  credit/debit card. If you paid using PayPal, we will refund the balance to your PayPal  account. If you use a Gift card to purchase the returned item, we will refund the  paid money to the balance of the credit/debit card or PayPal account  (whatever was used) and will provide you with a new Gift card as, due to  our internal rules, any Gift card can’t be used more than once.